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AF starts migration of information, services to new total-force website

U.S. Air Force

U.S. Air Force

RANDOLPH AIR FORCE BASE, Texas (AFNS) -- Air Force personnel specialists are in the process of migrating personnel information and services to the new Air Force Personnel Services website.
The transfer aims to move the Air Force toward its goal of establishing a single, online knowledge base for active duty, Air National Guard, Air Force Reserve, civilian members and retirees.

"The Air Force is transforming the delivery of personnel information and services for total force Airmen through responsive, effective and modernized processes and capabilities," said Chief of the Air Force Manpower and Personnel Program Integration Office Col. Steven Talley. "The new website incorporates total force personnel information -- what we call knowledge -- and makes it available to all Airmen, online."
Each Air Force component did its part in the overall planning, coordination and execution phases of migrating more than 3,400 total force knowledge articles to the personnel services website, said Tom Oates, AFPC's knowledge management branch chief for the active-duty component

"We reconfigured the website to have the capability to serve all total-force Airmen and retirees," Mr. Oates said. "The website reconfiguration plan included modifying our existing drop-down menus, specific customer segment menus and categories for knowledge articles to accommodate total-force component content."

The new knowledge base is designed to offer "one-stop-shopping" for personnel information and services for customers. Knowledge articles from all components continue to be phased into the new website as they are updated and approved by component representatives, offering the most current and applicable information for customers, according to Senior Master Sgt. George Macaluso, Air Force Reserve knowledge management operations superintendent

"While we want Reserve and Guard members to visit the AFPERS website, they can still find information on the ARPC and AFRC websites until the migration is completed in 2011," Sergeant Macaluso said.

Said the consolidation of personnel information will ensure total force Airmen have only one official source to receive personnel-related content. Currently, there are numerous online resources for personnel information, and the content is not standardized for customers, said Thomas Pague, Air National Guard Personnel Services Delivery Transformation documentation management chief

"We worked together to make the collaboration happen for all rather than focus on one component," Mr. Pague said.

This knowledge content migration is part of a larger Air Force Personnel Services Delivery Transformation initiative to integrate all active duty, Guard, Reserve, civilian and retirees personnel information and services into one of many total-force solutions.

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