AtHoc alert system app now available to Grissom members

  • Published
  • By Staff Sgt. Chris Massey
  • 434th Air Refueling Wing Public Affairs

Grissom members and their families can now opt-in to receive immediate notifications through a mobile app available through the Google Play and Apple App Stores.

The AtHoc App allows members, families and government employees to receive notifications with important information faster than they would receive it via text or email.

AtHoc is an emergency mass notification system that sends alerts to members’ computers and cell phones. Every military and civilian is required to maintain an up-to-date AtHoc profile, including an after-hours contact number, an email address and, if applicable, a duty cell phone number.

To ensure their AtHoc profiles are complete and up-to-date, Grissom members can find the purple AtHoc icon by clicking the arrow at the bottom right corner of their desktop screens and then on the icon. Next, select “Access Self Service,” select a CAC certification and view the AtHoc self-service page. From there, users can update their personal information, their device information and their unit-specific information.

“Personal email addresses seem to work better when linking accounts,” said Staff Sgt. Jesse Crow, 434th Air Refueling Wing Command Post emergency actions controller. “Once the app is linked to the member’s AtHoc account, the app will ask for the member’s Organization Code. The member will need to put in ‘434ARW’ which is the organization code for Grissom.”

Grissom members who receive notifications on their phones will benefit by having a chance for real-time situational awareness.

Users will receive notifications regarding a select category of emergency events that require immediate communication. Examples of situations in which are alerts sent to personal devices include active shooter events, extreme weather, security incidents, base closures and delayed reporting.

“On October 3, Command Post is going to send out a base-wide AtHoc notification that will inform Grissom members that the AtHoc App is able to be downloaded and used,” Crow said.

Answers to frequently asked questions can be found by clicking on the AtHoc icon and go to the “Help” page.

The 434th ARW is the largest KC-135R Stratotanker unit in the Air Force Reserve Command. The Citizen Airmen from the Hoosier Wing routinely deploy around the world in support of the Air Force mission.

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